Dealing with customers who bring fake service dogs into a place of business can be a challenging and frustrating experience. These customers, often referred to as “Karens,” may claim that their pet is a service animal to gain access to certain areas or privileges that are reserved for legitimate service animals.
However, as a business owner or employee, it’s important to know your rights and responsibilities when it comes to accommodating customers with disabilities and their service animals.
Recently, reddit user u/Theweebqueen shared a story about this very subject. A wild Karen wandered into her store with an untrained fake service animal, but she was having non of her BS. Read on for the details.