A 911 operator in Broward County is accused of missing a call involving a man who fainted while she ordered her lunch.
Francis Francois, a Broward emergency operator, was on the job in September placing her lunch order and apparently for co-workers too.
Meanwhile, at the Clearsight Opticians in Fort Lauderdale, a man had fainted and the workers inside called 911 but got not response and no call back.
“He started to convulse, had a seizure, fell out of the exam chair,” Clearsight’s Jared Goodman said. “I thought there would be more than one person answering the phone. I can’t believe there is just the one lady.”
NBC 6 tried to contact Francois Friday but was unable to reach her.
In the recording of her call to the pizza place, Francois is heard placing multiple orders and checking the prices of the selections at some points.
“During this time frame, Ms. Francois failed to respond to the incoming 911 calls despite audible tones an visual alerts resulting in the 911 calls going unanswered and abandoned,” a Broward Sheriff’s Office report of the incident read.
The food order finally ended more than eight minutes later. The man who fainted eventually recovered and is alright.
VIA
911 Operator Missed Emergency Call Because They Were Ordering Pizza
