Working in customer service can be a rewarding experience, but it can also be a challenging one. Dealing with customers who are upset or dissatisfied can be difficult, but what can be even more challenging is dealing with customers who don’t realize they are in the wrong. These customers may be upset or frustrated with the company, product or service, but their complaints may be unfounded or based on a misunderstanding.
As a customer service representative, it is important to handle these situations with care and patience in order to help the customer understand their mistake and find a resolution that satisfies them.
This brings us to our story today. A customer was confidently wrong, and rude, so this barista played a prank on them. Read on for more.
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